Got Questions? We’ve Got Answers!
1. Q: How can I order
A: You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.
You can also easily make reorders afterwards by clicking the “reorder” button on any of your previously made orders. After clicking the “reorder” button the cart will open and you can change quantities or products.
2. Q: Why should I buy online?
A: Speeding up the process. By ordering online you will you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.
Traceability: You will have easy access to all of your previous orders any time you want.
3. Q: What information should I input when ordering?
A: our online ordering system will ask for all the important information you should submit. If you have a VAT number, please remember to submit it. This will make sure the shipment is not delayed because of the lack of VAT number
4. Q: What payment methods can I use?
A: You can use all the major credit cards.
If you are a customer with established customer relationship with HyTest Ltd. you are able to use invoice as a payment method on our online shopping checkout process. If invoicing option is not activated for you although you are repeated customer, please contact simplygiftsng@gmail.com and notify us.
5. Q: Is VAT charged?
A: Yes, VAT is charge on all the Products on our shop.
6. Q: Do you have the product in stock?
A: All the products which are shown on our site are available. Order lead time depends on the products and quantities.
7. Q: What should I do if the payment is not accepted?
A: Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can't make the payment, please contact simplygiftsng@gmail.com notify us about the problem. We can manage the order manually.
8. Q: How can I change delivery address?
A: Sign in to your account and go to “my account”. On “my account” you can change all your contact information.
9. Q: What are the delivery charges?
A: Delivery charges are dependent on the shipment requirements. If the products on your order are due to special requirements (for example dry ice) extra fee will be added to the shipment charges. You can see the shipping fees on the checkout process before the payment is made.
10. Q: How to contact customer service?
A: If you have question regarding our online store (ordering, account questions, technical questions), please contact simplygifts@gmail.com.
On pricing and shipping related issues you can contact customer support at simplygiftsng@gmail.com or call +234-704-400-0004.
Your account
11. Q: How do create an account?
A: Go to this page https://shop.simplygifts.com.ng/login and click “create a new account”, then just fill in all the needed information and click “create”. After submitting the form, your account will be confirmed and you will be notified.
12. Q: How can I retrieve my password?
A: You can retrieve your password by clicking “forgot password?”. Instruction on password retrieval will be send to your email.
13. Q: How do I change my personal details or email address?
A: You can easily change all your information on your account. Go to login page (https://shop.simplygifts.com.ng/login) and log in, then click “my account” and “edit”. Here you can change all your contact information.